Refunds & Cancellation

Effective July 4, 2026 · Last updated July 4, 2026

The industry we compete with is infamous for retention calls and hostage subscriptions. Our policy is the opposite, in writing.

1. Cancel with one email

Email [email protected] with the word "cancel". It is honored the same business day, confirmed in writing. No calls, no forms, no "are you sure" sequences.

2. Free watch

The 7-day watch is free, needs no payment method, and never auto-converts into a paid plan. Nothing to refund.

3. Monthly plans ($29 / $49)

First 30 days, first-time customers: not useful? Full refund of your first payment — just say so when you cancel.
After that, cancellation stops future billing; the current month runs to its end date. We don't claw back partial months, and we don't bill again.
If we discontinue your monitoring (e.g. a channel we can't reliably watch), you get a pro-rata refund of the unused period without asking.

4. Concierge ($149/mo, billed quarterly)

Cancel mid-quarter and we refund every whole unused month of the prepaid quarter (e.g. cancel in month 1 → 2 months refunded).
Refunds go back by the method you paid with; bank-transfer refunds are sent within 10 business days, minus transfer fees actually charged to us.

5. Missed-alert make-good

If a suppression on a watched ASIN goes undetected past one full check cycle and you catch it before we do, tell us — that month is free on your next invoice. We'd rather pay for our misses than argue about them.

6. How to reach us

[email protected] — the founder answers within one business day, usually faster. Refund requests reference nothing more than the email you signed up with.